Refund policy
What Is Our Exchange & Refund Policy?
SARONGSERI appreciates your continuous support and we accept product exchange & refund following the Terms & Conditions as the table below
| TYPE | PRODUCT CONDITION | EXCHANGE | REFUND | REDELIVERY | VALIDITY PERIOD |
|---|---|---|---|---|---|
| Change of Mind | * New, unopened, unused * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) |
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Within 15 working days upon receiving, not applicable to promotional items |
| Opened / Unused / Incomplete content/component. |
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| Damaged Item(s) | * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) |
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Within 15 working days upon receiving. |
| Incorrect Item(s) | * New, unopened, unused * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) |
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| Missing Item(s) | - |
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| Promotional Item(s) | Follow the product condition for each type of return as mentioned above. |
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Within 15 working days upon receiving with reasons (Damaged Item(s), Incorrect item(s), Missing item(s). |
The process of returns will take up to 2 weeks.
